Cancellation, Refund and Replacement Policy

In order to provide our customers with the best quality and client experience, we, Algaari Arts (OPC) Pvt Ltd have established a considerate cancellation; refund policy.

Algaari Netra

For Individuals

Algaari Samsara

For Start-Ups and SMEs

Algaari Vishwa

For Large Companies

Algaari Samsara | For Start-ups and SMEs

For Brand Design, Logo Design, Brand Style Guide, Online Offline and Marketing Materials (Printed and/or Digital), Basic Website Design and Development, and any custom contract designed for exclusive clients.

Overview

  • These are Pre-paid Short Terms (1 week to 3 months long) and Long Term (Quarterly/Annual/One-event) Projects and are not refundable (neither complete nor partially), but the client may cancel a contract with a notice written 7 days in advance.
  • All Algaari Samsara projects begin with a detailed Roadmap shared with the Client.
  • We plan each project by dividing work into milestones.
  • This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
  • As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed or submitted for approval or final delivery.

Scope for Cancellation/ Termination
By Client :

The Client may terminate a contract in the following circumstances:

  • The client may cancel a Contract at any point with a written notice sent to contact@algaariart.com 7 days in advance.
  • No refunds are applicable in such a case.
  • No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be canceled/refunded.
  • We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 14 days.

By Algaari Arts :
Algaari Arts (OPC) Pvt Ltd may terminate long-term projects, in the event of –

  • If the performance of the Services is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (“Client Default”)
  • Client Default :
    • Delays in any Payment of Additional Services for longer than 10 days past the due date will lead to Project Termination (A late payment fee is charged on a per-day basis, from the due date)
    • Failure of participation in data collection by the client, or unreasonable delay in any feedback
    • If a project is dormant for over 14 days due to a lack of Client participation, or the client’s attempt at stretching/stalling a project to be long with delayed inputs and feedback, the project will be terminated by Algaari Arts (OPC) Pvt Ltd, without any refunds after 2 warnings and 5-day advance written notice. In such a case, all data created for the project will be saved with Algaari Arts for 30days up until cancelling and released to client on clearing all dues, after which it will permanently be deleted.

Consequences of termination/Cancellation
On termination of the Contract for any reason:

  • We shall issue an invoice in respect of Charges arising in connection with any Work in Progress completed, which shall be payable by the Client immediately upon receipt;
  • The Client shall immediately make payment to discharge all outstanding unpaid invoices including interest (if any)
  • On Processing of all Pending Invoices, Algaari Arts will release-on-request all previously worked Assets to the Client. In such a case, all data/assets created for the project will be saved with Algaari Arts for 30 days from the termination notice, after which they will permanently be deleted. Algaari Arts is not liable for any submissions after the 30day period is over.
  • Client will immediately return all Proprietary Materials and any Work in Progress or Deliverables which have not been fully paid for (and hence where the title has not passed to you) at our request. If you fail to do so, then you agree that we may enter your premises and take possession of them. Until they have been returned, you shall be solely responsible for their safekeeping and will not use them for any purpose unconnected with this Contract;
  • The accrued rights, remedies, obligations, and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
  • Obligations set out in these Terms that expressly or by implication survive termination shall continue in full force and effect.
  • We shall, without limiting our other rights or remedies have the right to suspend the performance of the Services until you remedy the Client Default, and we shall be entitled to rely on the Client Default to relieve us from the performance of the Services to the extent performance is prevented or delayed by Client Default;
  • We shall not be liable for any costs or losses sustained or incurred by you that arise directly or indirectly from Client Default; and
  • You shall reimburse Algaari Arts (OPC) PVT LTD on written demand for any costs or losses sustained or incurred by Algaari Arts (OPC) PVT LTD arising directly or indirectly from the Client Default, including Payment Delay Fees.
  • Force Majeure
    • Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from events, circumstances, or causes beyond its reasonable control.

Failure of Payment of Invoices by Client

  • Algaari Arts (OPC) Pvt Ltd will charge the client with a previously agreed upon late payment fee, on a per-day basis from the due date; up until 30 days from due date; as an interest for delaying payments. The client is liable to pay the interest along with processing all unpaid invoices.
  • For invoices not processed within 30 days with late payment fees, Algaari Arts(OPC) Pvt Ltd may raise a dispute and take legal action, under the Jurisdiction of Delhi, Mumbai or Goa.

Scope for Refund

  • No previous payment or deposit would be refunded.
  • No payment will be refunded once the client approves the project.
  • There are no partial refunds for projects mid-way through a milestone phase in short-term or long-term projects.
  • In case a Project has been pre-paid for, but no work has commenced due to a lack of Client sharing a brief, Algaari Arts may make a partial/full refund on a written request made within 3 days from purchase to contact@algaariart.com. However, this is not possible in the event that the Purchase has been made with a promotional Sale.

Scope of Refund/Replacement for Printed Products

  • In the event of damage/incorrect product due to Printing/Packaging/Shipping Mishaps; Algaari Arts may offer a Partial Refund or a Replacement if a Request has been Raised within 3 days from receipt of Shipment.
  • Eligibility / Process
    • A Written request for Replacement/Return must be raised to contact@algaariart.com within 3 days of receipt.
    • The Email must contain :
      • The reason for raising return/refund request
      • Proof in Photographs of Package and Product
      • Attached Receipt/Invoice
    • Applicable Reasons for Replacement/Return:
      • Incorrect Product
      • Incorrect Size
      • Error in Print (Only applicable if the final-approved designs do not match with Prints)
      • Damaged due to Packaging/Shipping
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • To complete your return, we require a receipt or proof of purchase.
    • Any item not in its original condition is damaged by the Client or missing parts for reasons not due to our error will not eligible for Return/Replacement
    • Once your Return/Replacement Request is received by us, we will follow up with you on the inspection of photos and damage.
    • If you are approved for refund/replacement,
      • You must ship the product back to us at your own expense (Shipping address will be mentioned in the email)
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.
      • Either your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 to 28 working days.
      • Or your replacement will be shipped and you will receive a tracking ID by email within 7-14 working days.
      • Depending on where you live, the time it may take for your replacement to reach you may vary.
  • Late or missing refunds
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your source payment institution(Credit Card Company/Bank) with the Refund ID, it may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@algaariart.com
  • Shipping Returns
    • To return your product, you should mail your product to the address mentioned in the Email correspondence with contact@algaariart.com
    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
    • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
    • We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@algaariart.com for questions related to refunds and returns.

Algaari Vishwa | For Large Companies

For Digital Marketing Projects, Advanced Website Design and Development, SEO, Video Production Projects, Animation Projects, and Documentary Projects, and any custom long-term projects created for exclusive clients.

  • These are Long Term (Quarterly/Annual/One-event) Projects and are not refundable (neither complete nor partially), but the client may cancel a contract with a notice written 30 days in advance.
  • All Algaari Vishwa projects begin with a complete discovery/ analysis and the creation of a scope of work document.
  • We plan each project by dividing work into milestones.
  • This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
  • As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed or submitted for approval or final delivery.

Scope for Cancellation/ Termination
By Client :

The Client may terminate a contract in the following circumstances:

  • The client may cancel a Contract at any point with a written notice sent to contact@algaariart.com 30 days in advance.
  • No refunds are applicable in such a case.
  • No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be canceled/refunded.
  • We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

By Algaari Arts :
Algaari Arts (OPC) Pvt Ltd may terminate long-term projects, in the event of –

  • If the performance of the Services is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (“Client Default”)
  • Client Default :
    • Delays in any Payment for longer than 10 days past the due date will lead to Project Termination (A late payment fee is charged on a per-day basis, from the due date)
    • Failure of participation in data collection by the client, or unreasonable delay in any feedback
    • If a project is dormant for over 30 days due to a lack of Client participation, or the client’s attempt at stretching/stalling a project to be long with delayed inputs and feedback, the project will be terminated by Algaari Arts (OPC) Pvt Ltd, without any refunds after 2 warnings and 5-day advance written notice. In such a case, all data created for the project will be saved with Algaari Arts for 30days up until cancelling and released to client on clearing all dues, after which it will permanently be deleted.

Consequences of termination/Cancellation
On termination of the Contract for any reason:

  • We shall issue an invoice in respect of Charges arising in connection with any Work in Progress completed, which shall be payable by the Client immediately upon receipt;
  • The Client shall immediately make payment to discharge all outstanding unpaid invoices including interest (if any)
  • On Processing of all Pending Invoices, Algaari Arts will release-on-request all previously worked Assets to the Client. In such a case, all data/assets created for the project will be saved with Algaari Arts for 30 days from the termination notice, after which they will permanently be deleted. Algaari Arts is not liable for any submissions after the 30day period is over.
  • Client will immediately return all Proprietary Materials and any Work in Progress or Deliverables which have not been fully paid for (and hence where the title has not passed to you) at our request. If you fail to do so, then you agree that we may enter your premises and take possession of them. Until they have been returned, you shall be solely responsible for their safekeeping and will not use them for any purpose unconnected with this Contract;
  • The accrued rights, remedies, obligations, and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
  • Obligations set out in these Terms that expressly or by implication survive termination shall continue in full force and effect.
  • We shall, without limiting our other rights or remedies have the right to suspend the performance of the Services until you remedy the Client Default, and we shall be entitled to rely on the Client Default to relieve us from the performance of the Services to the extent performance is prevented or delayed by Client Default;
  • We shall not be liable for any costs or losses sustained or incurred by you that arise directly or indirectly from Client Default; and
  • You shall reimburse Algaari Arts (OPC) PVT LTD on written demand for any costs or losses sustained or incurred by Algaari Arts (OPC) PVT LTD arising directly or indirectly from the Client Default, including Payment Delay Fees.
  • Force Majeure
    • Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from events, circumstances, or causes beyond its reasonable control.

Failure of Payment of Invoices by Client

  • Algaari Arts (OPC) Pvt Ltd will charge the client with a previously agreed upon late payment fee, on a per-day basis from the due date; up until 90 days from due date; as an interest for delaying payments. The client is liable to pay the interest along with processing all unpaid invoices.
  • For invoices not processed within 90 days with late payment fees, Algaari Arts(OPC) Pvt Ltd may raise a dispute and take legal action, under the Jurisdiction of Delhi, Mumbai or Goa.

Scope for Refund

  • No previous payment or deposit would be refunded.
  • No payment will be refunded once the client approves the project.
  • There are no partial refunds for projects mid-way through a milestone phase in long-term projects.

Need help?

Contact us at contact@algaariart.com for questions related to refunds and returns.